Found staff very helpful at all times
I have always found the receptionists very helpful when arranging appointments and the GPs very good.
I have just transferred to this practise. The first receptionist I approached was a little rude (she spent a good minute composing a text message before lifting her head to knowledge me) but the other lady was great and very helpful. The Dr I saw was brilliant (Dr Frost), I can honestly say that he is one of the nicest Dr's I have ever spoken to, the nurse I saw was also lovely. Booking appointments and obtaining results have been a breeze compared to my previous surgery experience. I would recommend.
Doctors are great however the receptionist, or at least most of them are extremely blunt, rude and make you feel like an idiot everytime you rin them. Absolutely no need for it at all. They then have the audacity to put a sign up saying "being rude to the receptionist will not be tolerated" it's a shame because they doctors are great.
I have been a patient here all my life; receptionist staff seem to always do their best to fit you in if possible.There are new Doctors registered at the practice,they seem very pleasant and efficient.I think sometimes help works both ways:if you are unable to make an appointment,cancel it if possible.I noticed on one of my visits that for one month alone,there were fifty missed appointments!Speaking from personal experience,in regards to family,you may be the one who really needs that appointment.
Newcastle Surgery is a UK Doctor based in Bridgend, Wales. Newcastle Surgery is located at Newcastle Surgery/Llangewydd Rd, Bridgend CF31 4XX, UK.
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